Refund policy

Made to order changes how this works — read this before you buy.

Every piece is printed for you after you order it. There's no shelf to put it back on. So we handle it differently than a store shipping from a warehouse: we don't take returns for a change of mind or the wrong size — but if we got it wrong, we fix it free, and you keep the original.

If it arrives wrong, we fix it — free

Email stillfya@gmail.com within 30 days of delivery if your order arrives:

Damaged in transit
Misprinted, or the print is off-placement or defective
The wrong item, size, or color from what you ordered

Include your order number and a few clear photos of the problem and the shipping bag. We'll reprint and reship it at no cost to you, or refund you in full — your call.

Don't ship it back. Return shipping on a made-to-order piece costs more than the piece and it can't be resold. Photos are all we need.

Sizing — please check first

This is where most sizing regret comes from, so we're saying it plainly: this shirt runs trim. Our XL fits closer to a standard large. There's a full measurement chart on every product page — measure a shirt you already own and compare it before you order. When you're between sizes, size up.

Because each piece is printed to order, we can't accept returns or exchanges for fit, size, or change of mind. Check the chart. If you're unsure, email us before you order and we'll help you pick.

Canceling or changing an order

Email us within 24 hours of ordering and we'll change or cancel it if production hasn't started. Once it's in production we can't stop it.

Tracksuit sets

Our tracksuit sets are made to order. When you order one, we place the order with our manufacturer, check the set when it arrives, and ship it to you ourselves. Sets ship in about 3 weeks, and delivery in the US takes up to 5 more days.

How you pay. You pay $65 when you order and the other $65 when your set ships. We'll email you when it's ready. Your set ships once the second payment goes through.

If the second payment doesn't go through. We'll email you, and you'll have 7 days to pay. After that, the order is canceled and the $65 deposit is kept to cover the set that was made for you.

Canceling. Email us within 24 hours of ordering and we'll cancel and refund your $65 in full. After that, your set is already being made, so the deposit can't be refunded.

If it arrives wrong. Everything under "If it arrives wrong, we fix it — free" applies to the sets too: damaged, defective, or the wrong colorway or size, we replace it or refund you in full.

Sizing. Check the size chart on the product page before you order. Because each set is made for you, we can't take returns or exchanges for fit or change of mind.

Lost in transit

If tracking stops moving or the carrier confirms a loss, email us. We'll open it with the carrier and reship or refund once it's confirmed lost. Give it past the estimated delivery window first — packages marked "delayed" very often still turn up.

Orders outside the US

International orders may be charged import duties and taxes by your country when the package arrives. Those charges are set by your country's customs and aren't included in our prices or shipping.

Refunds

Approved refunds go back to your original payment method. Allow 5–10 business days after approval for it to appear — the timing on your end is your bank's, not ours. Original shipping charges are refunded only when the error was ours.